VACATION RENTAL HOME ON-LINE COMPLAINT FORM

PROCEDURES AND GUIDELINES FOR VACATION RENTAL HOME COMPLAINTS

The City of Grove accepts complaints regarding Vacation Rental Homes using the following procedures:

1. Complaints should be submitted using the City of Grove Vacation Rental Homes Complaint Form. All questions on the form must be answered and the form must be signed. The name of the complainant may be released to the public upon request. If name and phone number of owner, manager or local contact person are not available, indicate N/A.

All complaints must be substantiated in order for action to be taken under by the City. A complaint will be considered substantiated when the following is submitted: (A) Supporting documentation such as appropriate photographs; (B) Reports submitted by police officers, other City employees or third parties that confirm the incident.

Citizens are encouraged to submit complaints as soon as possible and no later than three (3) business days after the incident. Complaints submitted later than the third business day after the incident will be considered according to individual circumstances. If an incident is of an urgent or time-sensitive nature, citizens should call either 911 or the Grove Police Department at 918-786-6121. Incidents that are not urgent or time-sensitive must be submitted in writing on the complaint form provided by the City.

Complaints that are not relevant to the Ordinance regulating Vacation Rental Homes will be reviewed and appropriate action will be taken in accordance with other relevant City Codes.

2. Please call 918-786-6107 if you have question about the guidelines and procedures.

3. The complaint form is available at City Hall, 104 N Main and on our website, and may be submitted on-line, in person, mailed or faxed to 918-786-8939. Mail to City of Grove, Attn: Vacation Rental Home Complaint, 104 W. 3rd St., Grove, OK 74344.

4. Upon receipt of a completed and signed complaint form, staff will review the complaint and will take appropriate action according to City Codes. An acknowledgement of receipt of your complaint will be sent to you.

form.antibot { display: none !important; } You must have JavaScript enabled to use this form.

FORM TITLE

NAME OF COMPLAINANT *

MUST include First and Last Name

PHONE NUMBER *

Including Area Code

EMAIL ADDRESS *

MAILING ADDRESS *

Please include Building and Apartment Number (if applicable)

CITY, STATE, ZIP *

VACATION RENTAL HOME STREET ADDRESS *

NAME OF OWNER/AGENT OR LOCAL CONTACT PERSON *

PHONE NUMBER OF OWNER/AGENT OR LOCAL CONTACT PERSON *

Including Area Code

DATE OF INCIDENT

edit-submitted-date-of-incident-month

edit-submitted-date-of-incident-day

edit-submitted-date-of-incident-year

NATURE OF COMPLAINT *

Noise

Trash

Parking

Other

IF "OTHER" DESCRIBE INCIDENT

WAS THE POLICE DEPARTMENT CONTACTED *

Yes

IF YES, WHAT WAS THE RESULT

COMPLETE DESCRIPTION OF INCIDENT *

Include TIME of incident, names if known, supply photos when possible

NAMES OF WITNESSES & PHONE NUMBERS

Please include any WITNESS NAMES (First and Last) and their PHONE NUMBER (including Area Code)

COMPLAINANT SIGNATURE *

Must include First and Last Name

DATE OF SIGNATURE

edit-submitted-date-of-signature-month

edit-submitted-date-of-signature-day

edit-submitted-date-of-signature-year

AGREEMENT BOX *

I hereby certify the information provided is true and correct to the best of my knowledge. I understand that checking this box constitutes a legal signature confirming that I acknowledge and authorize investigation of all statements contained in this complaint.

VACATION RENTAL HOME ON-LINE COMPLAINT FORM

Contact Information